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Ep 327: Conversational Intelligence


It’s only the end of January, and I think we can all clearly see that 2021 will be another challenging year. So what can TA leaders do to motivate and build resilience in their teams during these incredibly stressful times?

My guest this week is Jen Thornton, a former Global Director of HR Operations who is now founder and CEO of 304 Coaching. Jen is an expert in conversational intelligence, something that can help everyone improve the quality and outcomes of their communication.

In the interview, we discuss:

▪ What is Conversational Intelligence

▪ Applying neuroscience to workplace communication

▪ Having better conversations

▪ Motivating Talent Acquisition teams in tough times

▪ The importance of resilience and coping with change

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